Change Management and Leadership


Client: Private Utility Business

A division within a state-wide organisation was undertaking a transformation program to realise significant benefits in process improvements and automation.  HRS Connects role involved: 

  • Development and facilitation of Workshops during kick-off, discovery, diagnostic and early design phases. 

  • Development of Change and Communications Strategies and plans, including change impact (heat map) assessments and interventions by group, leadership coaching for successful implementation. 

  • Extensive stakeholder assessment and engagement. 

  • Writing Executive and sponsor communications. 

  • Development and coordination of governance meetings and packs. 

  • Development and facilitation of Ideation and Executive Leadership Team Leader planning and sessions (>150 participants). 

  • Incorporating the PROSCI methodology into the existing tools and processes within the business. 

Outcomes and measures of Success

  • Endorsed change impact assessments by function with identified leader and communication interventions. 

  • Ideation sessions of approximately 150 participants, generating more than 1100 ideas with a positive feedback score of 4.2 out of 5 across all sessions. 

  • Achieving more than 74% response rate for voting on the development of a vision for the change program. 

  • More than 74% of engagement achieved through the Culture Values Assessment process.

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Further Reading

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